Support

Technical support, billing questions, and issue reports — all handled the same way.

Contact

Email support@nullwire.app for technical support, to report a bug or connection issue, or for anything else you need help with.

Hours

8 AM – 8 PM Eastern Time, every day. Emails sent outside these hours are still received and answered the next time support is available.

Before you email

A few things that help us help you faster:

• Which app you're using (Windows or Linux) and its version, if you know it
• Which device and node (server) you were trying to connect to
• Whatever the app actually showed you — the exact error message, not just "it didn't work"

Other useful pages

• Pricing — plans and billing
• How it works — the technical details behind the VPN
• Privacy Policy — what we collect and what we don't